Laser Scanner FAQ

1. How do I connect D3 Pro to the Deepmoo app?

• Use the following 5GHz WiFi:

• WiFi Name：DEEPMOO_[Device Serial Number]，For example：DEEPMOO_X300PD4JX0001

• WiFi Password：12345678

2. What WiFi frequency bands does the D3 support?

• The D3 supports 5GHz，but does not support 2.4GHz.

3. Does the D3 Pro support Bluetooth？

• No, the D3 Pro does not support Bluetooth.

4. How should I store the D3 Pro if I don't plan on using it for an extended period of time?

• Charge the battery to the 40-60% range and remove it from the device for separate storage;

• Recommended storage temperature: 10-25°C (50-77°F)；

• Check the battery level every 6 months and recharge if necessary.

5. I connected to the device’s WiFi, but the camera interface is showing that the device is not connected. What should I do?

• Go to the WiFi settings page and remove the camera's WiFi from saved networks. Reconnect to the camera's WiFi by selecting it and entering the password. Then, re-enter the camera interface. If prompted with "No internet connection on current WiFi, switch to another WiFi?" select "Do not switch" and continue using the camera's WiFi.

6. Can the D3 Pro be used outdoors？

• Yes, the D3 Pro is equipped with LiDAR technology that captures depth data. It has enhanced resistance to sunlight and other outdoor interferences, making it completely suitable for outdoor use.
• When scanning under direct sunlight, it is recommended that you point the color lens directly at the sun when setting up new scanning points.

7. Are there any limitations to the D3 Pro's scanning capabilities？

• The D3 Pro uses LiDAR to capture depth data. Due to the physical limitations of LiDAR, accuracy may be reduced, or noise may appear in the following scenarios:
  • Glass surfaces (e.g., windows, glass curtain walls): Data may be incomplete or missing. And there may be mirror reflections under certain angles. Mark such areas during the capture process in the app.
  • Water surfaces: Data may be missing, and reflections may cause anomalies at the land-water boundary.。
  • Mirrors: Data may be lost, and mirror reflections may cause anomalies. Mark these areas in the app.
  • Dark-colored surfaces (e.g., black cars): These surfaces have low reflectivity, and data from distant dark objects may be missing.
  • Rain, fog, or dust: Point clouds may contain noise from these elements.
• Windy environments may cause the device to be turned over, leading to damage.

8. Can the D3 Pro automatically filter out moving objects like cars and pedestrians?

• The D3 Pro is specifically designed for scanning static environments.
• If moving objects such as pedestrians or cars are present during scanning, they will be captured, and may result in blurring or ghosting in panoramic images and “streaks” in point cloud data.

9. What are the differences between the D3 Pro's scanning modes?

• Standard Mode:
  • Intended for workflows that involve creating detailed point clouds for 3D modeling using E57 files. If 3D modeling is not required, we recommend using Quick Mode.
• Quick Mode:
  • Designed for scenarios where scanning speed is a priority; point cloud density will be reduced.

10. What is the file size difference for each scanning mode?

• The file size depends on the scanning environment.
• Data from each scanning station is uploaded in real-time.
• The typical raw file sizes are:

• • Quick Mode: Approximately 70MB, with a scanning time of around 25 seconds.
  • Standard Mode: Approximately 90MB, with a scanning time of around 39 seconds.

11. What is the scanning range of the D3 Pro?

• The D3 Pro can capture data up to 40 meters with 10% reflectivity and up to 70 meters with 80% reflectivity.

12.  Does the D3 Pro support GPS and satellite positioning?

• Yes, the D3 Pro has an integrated GPS module. However, in indoor environments, tunnels, or other locations where GPS signals are poor, the GPS module may not be able to provide accurate positioning.

  13. Does the D3 Pro have a built-in gradienter?

• Yes, the D3 Pro includes an digital gradienter, which can be viewed on the connected app to check for any tilt.

14. Does the D3 Pro support tilt correction, and what is it's accuracy?

• The D3 Pro features a high-precision dual-axis correction module for tilt correction.
• The accuracy of correction depends on the tripod's tilt. When the tilt is within 5°, the correction will be accurate.
• If the tilt angle exceeds 10°, it may cause instability, increasing the risk of the tilt correction failing.

15. Can multiple D3 Pro devices be used simultaneously within the same project?

• Currently, this is not supported.

16. Does the D3 Pro support external portable chargers? What are the power output requirements?

• The D3 Pro supports external portable chargers, but their use is not recommended. For long scanning sessions, it's advised to use multiple batteries in turn.
• If an external portable charger is necessary, it should be a USB-C port with an output capacity of 20V/3.25A or higher, and a maximum output greater than 65W. For multi-port portable chargers, ensure the USB-C port meets these requirements. Avoid using the portable charger to charge other devices simultaneously to prevent power conflicts and maintain charging efficiency.

17. In low-light environments, the device prompts that the lens cap is not removed. How can this be resolved?

• Use a fill light to imrpove lighting conditions.

18. What is the charging time and battery life of the D3 Pro?

• Charging from 10% to 85% takes approximately 2 hours, and from 1% to 100% takes about 3.5 to 4 hours.
• Battery life is around 5 hours, depending on the usage environment.

19. Is the D3 Pro waterproof？

• The D3 Pro has an IP43 protection rating.
• Do not use the device in rainy conditions.

20. What is the warranty period?

• The warranty is valid for one year from the day after the product is delivered or picked up.
• During the warranty period, if the device is confirmed by Deepmoo or an authorized service center to have a non-manmade quality issue, it will be repaired free of charge.